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The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication. However, due to a lack of response from the player, the complaint had been closed for the moment. The player from Ireland had been waiting for a withdrawal for less than two weeks.

Game providers

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When reviewing online casinos, we collect information about their customer support and language options. Online casinos frequently impose limitations on the amounts players can win or withdraw. We strongly suggest players to steer clear of this casino and opt for one with a higher Safety Index.

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The Complaints Team had made multiple attempts to contact the casino regarding the player’s delayed withdrawals but received no response. Following the team’s assistance, the issue was resolved, and the player confirmed receipt of their winnings. The Complaints Team intervened after the player reported delays despite all documents being verified and a lack of communication from the casino’s finance department. The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed.
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That is why we always check these when reviewing casinos. To view the casino’s user reviews, navigate to the User reviews part of this page. However, there is currently no User feedback score for this casino. Because of these complaints, we’ve given this casino 16,560 black points in total. We currently have 2 complaints about this casino in our database. Each casino’s Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

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The minimum withdrawal amount matches our deposit minimum at $10. Verification is required for all withdrawals to comply with gaming regulations. VIP members enjoy higher limits of $1,500 daily and $20,000 monthly. Our cryptocurrency options include Bitcoin, Ethereum, Litecoin, and Tether (USDT).
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Canadian Payment Methods and Processing Times

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The situation remained pending as the team awaited any potential response from the casino. Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint. The player from Germany had requested a withdrawal prior to submitting their complaint. The issue was marked as resolved following the player’s confirmation of receiving the winnings.
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You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026 The Complaints Team marked the complaint as ‘resolved’ following the player’s confirmation of receiving all funds. The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests.
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People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. Stay connected with Caspero Casino News & Reviews for everything you need to know about online gaming. Caspero Casino News & Reviews is your go-to destination for the latest news, expert reviews, and insights from the online casino world. Our terms and conditions provide all the details on bonuses, wagering rules, and promotions to help you make informed decisions.
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