I will now transfer your complaint to my colleague Peter (email protected) who will be at your service. I think I know how our complaint resolution center operates. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
All reviews
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Wino Casino – Player’s account has been closed after withdrawal rejection.
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- Thank you very much for submitting your complaint.
This happened to me on five different games and I still can’t play. My experience is that when I get to the bonus game and can win something, I get kicked out of the game and I can’t play the game I was playing. Both applications offer push notifications for promotional offers, account updates, and game recommendations. The casino welcome bonus is subject to a 25x wagering requirement, which we think is quite fair compared to most promotions Wino Casino Login we’ve seen.
Live chat connected us to an agent in about 30 seconds, and our SEPA withdrawal arrived within two business days — just as promised. To sum things up, Wino Casino is a very bad casino website. If you want to make sure you have an enjoyable gaming experience, I recommend you look for a casino with fair T&Cs.
Design, Navigation & Mobile Experience
If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating. We would like to know why the player’s account was closed and what we can do to help resolve this issue. The Complaints Team had attempted to resolve the issue by contacting the casino for clarification on the account closure and sought cooperation to address the complaint. WinoBet Casino features well-known software providers with a strong reputation for delivering secure and legitimate online gambling experiences.
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Thank you for your time, and I look forward to your response. You can confirm this by clicking on your complaint resolver’s profile. All communication from us will be through this official complaint thread or the official email addresses provided in your case. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. We are sorry to hear about the issue with your withdrawal and understand your concern.
Wagering requirement is 35 of your bonus and deposit that should be wagered in 10 days. Claim bonus with minimum deposit of 20 EUR. However, since the terms aren’t fully clear, we strongly recommend contacting live chat support to confirm details like maximum bet limits and the time allowed to complete the wagering.
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Banking options
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